Eastern Essence Co.Returns
Last updated: October 2026
1. Starting a return
If a fragrance is not right for you, request a return from your account's order history within 14 days of delivery or collection. Once we approve it, we'll confirm whether to post the item back to us or bring it in store at 16 Carlton Terrace, London E7 8LH.
2. Condition required
Items must be unused, with any hygiene seal intact, and in their original packaging. We may reduce your refund if the item shows signs of use beyond what is reasonable to inspect it. A broken hygiene seal does not prevent a return where the product itself is faulty.
3. Faulty items
If your fragrance arrives faulty, damaged, or not as described, you are entitled under the Consumer Rights Act 2015 to a repair, replacement, or refund at no cost to you, and the usual condition requirements above do not apply.
4. Refund timing
Once we receive and inspect your return, we process approved refunds to your original payment method within 14 days. See our full Refund Policy for further detail, including shipping cost treatment and your statutory cancellation rights.
5. Need help?
Contact us through our contact page and we'll guide you through the process step by step.